A Web Host With Great Customer Service

There are a bucketload of blog posts out there about web hosting. The vast majority of these are either praising their current hosts (along with a nice little affiliate link for you to click) or berating them for poor service.

Today, I’m going to do something different: I’m going to praise a web host that I no longer use and for which I don’t have an affiliate link.

Why would I take the time to do this? I truly believe that the company in question, kwikhosting, offers exceptional customer service.

First some background: I first used kwikhosting back in 2006 to host a single short term website (related to the 2006 FIFA World Cup in Germany). I can’t tell you exactly what the uptime was like. I didn’t notice it, which means it must have been pretty good. The site was fast, despite the server being on the other side of the world from me (it was in Houston, I was in China).

There were a couple of issues in the initial setup of the site (my fault), but they were resolved like lightening. Answers came back within minutes (at best) or a couple of hours (at worst).

So why did I leave kwikhosting? Well, I’m ambitious and I had my eyes on creating several different sites. Kwikhosting didn’t offer unlimited domains. Hostgator did (yes that is an affiliate link).

I swapped and, as they say, the rest was history.

I’m very happy with HostGator. I’ve been with them for several years and have had very few problems. On the couple of occasions when I have needed to contact Hostgator support, the issue has been resolved pretty quickly. But as great as they are, the service can’t compare with kwikhosting.

I guess the analogy is that HostGator is like the large national chain of supermarkets that’s cheaper and has more products, but which has large impersonal service points, while kiwkhosting is like the corner store that’s slightly more expensive and doesn’t have the range, but the guy behind the counter knows all the customers and treats them like old friends.

Would I move back to kwikhosting? No, I need the extras offered by HostGator.

Would I recommend kwikhosting? Definitely, especially to people who only have a single site.

Why am I writing about this now? I recently moved to consolidate my domain names onto one domain reseller. I had a domain name being looked after by kwikhosting and wanted to transfer it away from them.

Halfway through the process, I realised that it would take up to 5 days to transfer the domain – which put the transfer day as the same day the domain expired. I was worried there’d be complications as a result.

I contacted kwikhosting for assistance in fast tracking the transfer. Even though I was transferring away from them, the service was just like it was back when I was a new customer. They were very fast to respond, they found out what I needed to know and they fast tracked things for me.

They even offered to renew the domain at the price of the new domain registrar (lower than their normal fee). Pure class.

Anyway, this post is just a shout out to kwikhosting, a web host with great customer service. Thanks guys!

Tags: customer service, hosting