18 Responses to “BullGuard Resolves Customer Service Issue”
This page contains comments from the BullGuard Resolves Customer Service Issue article.
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Stephen Cronin is Manager of Online Service Delivery at a Queensland Government department & has been a freelance WordPress developer/consultant since 2007
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That’s nice to hear and goes out to show the power of blogging these days! Glad to read about it..
Hi K,
Thanks – yes, blogging does add a little bit of power to the little people. Years ago, instant exposure wasn’t possible. Hope you’re keeping well.
It’s good to hear that, despite and initial poor result, the situation was resolved. It proves that the company ultimately does care about their customers which is more than can be said for some.
Exciting to see what an impact a blog can have today. If you do try Bullguard, please do a review of the product itself.
I’ve never tried Bullguard before. Thank you for the awesome information.
Wow a software company that make good on a correction. I love it. there is power in blogging!
Contacting by phone seems more natural for some people. LiveChat is a good invention though
Blogging is powerful enough to bring down old established empires. It is good that the company acted responsibly and took corrective action.
Bullguard? never try that before but I always heard something about that. Thank’s for sharing.
A software company that make good on a correction
Yes I think the “power of blogging” has been established for a couple years now. But the oldest business practice in the book: Customer Service and all that implies is now becoming the new “thing” for so many companies. Funny how these trends are.
hi, please check this out..
Ha even though i commented on the Cust. Service issue page, its now that i got some time to go through the article, and dear glad that they took measures in resolving the issues and have you tried bullguard?
This is whats cool about blogging.. Knowledge about computers, protections, and the like are extremely enhanced through this. I’ve never heard about “bullguards” before, now I have a new topic to research on, this might be useful. =)
It’s nice to see a company take responsibility and also give you some free stuff for the troubles. There are a ton of companies out there that would have just blocked it out and just moved on. At least you know that they will take care of you if you have an issue.
I think your better off using a credit card no matter what. Even brick and mortar stores it is better with credit card if you have a problem. Atleast you can refuse payment then the company has to help if they want to get paid.
I think admitting fault and taking responsibility was a very good move by Bullguard from a customer service standpoint.
Hey even i also caught in credit card fraud, i ordered an E-Book for that i ve to pay initial amount of $4 for registration and i did same, but after few days i realized that i even did not get registered and my money is getting looted again and again when i got to know i lost around $90 and then i cancelled my card