23 Responses to “BullGuard – What A Load Of Bull!”
This page contains comments from the BullGuard – What A Load Of Bull! article.
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What a load of bull! I have always had a credit card I use only for web purchases. It has an extremely low limit and I watch it carefully for signs of any weird activity. I always hope this is a good way to go about shopping online, obviously cheques are not.
Hi Tracy,
That sounds like a good idea – there probably wouldn’t have been a problem if he could have used a credit card.
Who uses checks !Don’t most checking accounts come with debit account #’s that can be used for credit card transactions. when purchasing on line they are a necessity.
I’m really sorry to hear about this. Hopefully it is an honest mistake and will be taken care of very soon.
I had a lot of network problems with Avast when I was running it a few years ago. I switched over to AVG and haven’t had any problems since. They have a free version that works great.
If you do find out that BullGuard ripped your family member off, have all your friends write a post on their blogs with the anchor text of your choice regarding the incident. It should get the incident straightened out… Ha. There was a builder who did some real shady stuff to a Realtor on one of the forums I belong to. After the Realtor’s post about the company started ranking higher than the builder for their own name the situation was taken care of rather quickly.
Good luck.
Hi Barry,
I’m sure it’s just an honest mistake – just an administration error between Global Collect and Bullguard. It doesn’t make it any less frustrating though!
I personally use Avast and haven’t had any problems with it, although I’ve heard a lot of good things about about AVG.
Hi Steven,
I am sorry to hear that your relative has had a bad experience with BullGuard via the Global Collect payment process. At BullGuard we pride ourselves on customer service so reading this article this morning was disappointing.
I am the Sales Manager at BullGuard in Australia and will work on getting this resolved if you are willing. i do need to know your relatives contact details, and email address. I would be happy to contaqct them directly.
Bronwyn Gascoigne
Hi Bronwyn,
Thanks for the quick response.
I’ve had an email from Ovidiu Anton, Head of Customer Support and I’ve passed on the details to him. I’ll do the same in an email to you.
I’ve had a talk to ‘Jack’ and he likes the BullGuard software, so if the problem can be resolved, I think he’ll give it another try. He’s just frustrated with the situation.
Also, as you point out, the issue is with the payment process via Global Collect (and maybe with the customer service), not with the software itself.
Way to get their attention!
Its amazing what a blog can do. really 
congratulations and I hope everything will be sorted out.
Not really a smart thing to do. Probably just a mistake, but mistakes like this one can have a negative impact on your brand. As this post proves ; )
I’ll cast another vote from the AVG fan club. I’ve been using the free version of AVG for years, and have never had a problem with any PC it’s been installed on. Frankly, I don’t know how the other companies make a living competing with the free stuff.
I’ll follow Top Rated and second that for AVG. I have never tried Bull Guard, and I’m glad that your problem with Bull Guard is being resolved, however there are a lot of free antivirus and antispyware programs that do a pretty good job of keeping your pc clean. AVG Free is great.
Now I have to ask, why couldn’t your friend get a copy of his bank statement and censor everything he didn’t want seen. He could have blacked out everything that was personal and left the check that was sent to GlobalCollect. I also don’t know if your bank has this, but one a bank cashes a check here we get a copy of the check in our account. I would think that would be able to help him.
It is a bummer that this happened and I am happy to see that at least some management member caught on. I hope everything works out and your friend can have a safe PC. I guess if all else fails then you could get a mac so you don’t have to have anti virus. jk.
I do not have any good or bad experience with bullguard. However, reading upon the post, i think that bullguard is not a reliable company. Bullguard must learn to overcome any situation that they face. Without overcoming it, like you mention, it is a bad costumer service. I agree. They should try to come out with a solution so that it will be a win-win situation. But this way they are just avoiding it. If the same problem occurs, will they avoid it again?? Seriously.
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Doens’t sound like the Bullguard I know, every contact I have had with them has been smooth and easy. I don’t live in Australia though.
Perhaps we should give Bullguard the benefit of doubt, honest mistakes can happen and it could be a chance that this happen just to your relative?
some of these paid antivirus are no better then avast or my personal favorite avg which is what i personally reccomend to people whose computers i work on let me tell you avg and avast both have saved all of my personal clients a fortune
Bad that your rlative have faced an issue like this.. and good that they resolved the issue. These days when you do something wrongevery one knows about it!
It seems Jack is a scam victim. I am now give up paying paid security softwares. Why do we have to pay for them while other free ones are so good. I am now using: Avast instead of Kaspersky or Bitdefender; my free firewall is Komodo firewall and my anti spyware is Superantispyware.
Bidefender is still the best suite for the inexperienced user. I like your line up of security software Phao.
The best way to pay for anything online has to be a credit card. This way you have a record and can stop payment or dispute it. It could be the payment processors fault not the company.
If your in a business with alot of competition like they are customer service has to be the highest priority or they will loose customers. One thing i know it takes alot of money to get a customer and very little to keep them happy with good customer service.
I think it has to be the payment proccessor. If company is still in buisness they know how hard it is to find good clients or affiliates.
I also have a VISA Classic solely for web purchases, and closely monitor it. Whenever possible, I pay by PayPal so that not to reveal my personal data.
Smaller companies seem to be able to handle customer inquiries better than huge software corporations.
When it was Bullguard who suggested the Global Collect VE, it becomes their responsibility when the cheque was submitted. But I see it’s a very poor customer service. These kind of things work very badly on the reputation they have got. Though you said that the issue was resolved later, in the first place there should not have been such a problem to customer for all those days till it was resolved. If I had such bad experience, then I would not go for their subscription again.